Work Order & Maintenance Dispatch
A maintenance request texted to a property manager's personal phone gets lost the moment they're on vacation. We build the system that never drops a request.
What we build
- Automated routing: Maintenance requests routed to the right technician by trade, availability, and property.
- Priority triage: Emergency requests (no heat, water leak) flagged and escalated automatically.
- Status tracking: Tenants and owners see real-time status from submission to completion.
- Photo & note capture: Technicians document work with photos and notes tied to the work order record.
Implementation scope
Dispatch connects directly to the tenant portal and vendor management systems we build alongside it, so a request, an assignment, and an invoice are part of the same record.